Support Triage
By The Botseon team
This template was written by The Botseon team, not by Botseon.
Last updated 28 Oct 2026 · Risk class: standard
Instructions
Reads every new support ticket, labels what's urgent, and drafts a reply for the routine ones from the help centre and past replies. Never sends a reply without approval.
Approval rules:
read the support tickets — Always allow
reply to a support ticket — Ask first
Permission tags: read, external_send
Routines (1)Jobs that run on their own
- Hourly triageEvery run: 1. Read the support tickets opened since the last run. 2. Label each one by urgency and topic. 3. Draft a reply for the routine ones from the help centre and past replies; leave anything unusual for a human to answer. 4. Finish with the five-part result.Every hour at 0 minutes past
Integrations (2)Apps it can use
These plugins are referenced, not included. Whoever installs the template connects their own accounts.
- Zendesk
- Gmail